Your Privacy

Videofood is a New Zealand owned animation company and is part of Virtual Innovation Group Limited.

By visiting Videofood’s website, you are accepting and consenting to the practices described in this Statement.

We have prepared this Privacy Policy to explain how, why, and when we collect data from you. If you have additional questions, you can contact us.


1. What information we collect and how we collect it

Videofood collects personally identifiable information about you that you specifically and voluntarily provide. The information we collect from you allows us to personalise and improve the Videofood experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, customer reviews and recommend services that might be of interest to you. We also use this information to improve our site, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Information provided by you:
We will only collect personally identifiable information that you choose to provide. You can choose not to provide certain information. Where possible, we will enable you to select how we will use this information.

You may choose to provide us with personally identifiable information if, for example, you: contact us with an enquiry; fill out a survey or other form with your personally identifiable information included; or, request us to provide you with information.

Automatically collected information
Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer’s Internet Protocol (‘IP’). When a visitor enters our website, our Web servers collect this data. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our Site. We use this information to examine our traffic in aggregate, and for security purposes and to investigate misuse of the network, its users, or to cooperate with law enforcement.

Cookies and pixels
We use cookies and tracking pixels. From time to time, we may send a cookie to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other Web sites. Cookies do not damage your system. We use cookies to identify which areas of our website you have visited, so the next time you visit, those pages may be readily accessible. You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our Site may be diminished and some features may not work as intended.

Google services
We use Google Analytics, a web analytics service provided by Google, Inc. to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyse how users use the site. You can find out more about how Google uses data when you visit our Site by visiting How Google uses information from sites or apps that use our services.

2. How we use the data we collect

We use this data to operate, improve and enhance our services including enhancing the data points we have about a particular user, browser, or device to improve the performance of our Site. We may use information for internal marketing analysis, for example, to assess trends amongst our consumers or to measure the amount of traffic to our websites. We may also use your personally identifiable information in order to communicate with you about our products and services. You will be able to choose whether or not to receive such communications when you first provide personally identifiable information to us. We may also share non-personally identifiable information with others, such as advertisers, in aggregate anonymous form, which means that the information will not contain any personally identifiable information about you.

We will not arrange for selected organisations to send you promotional and marketing information without your permission. In the event you give your permission please note that such organisations are carefully selected and will be bound by the terms of this statement.

In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including without limitation, personally identifiable information that you provide and other information concerning your relationship with us.

3. Legal obligations

We may be required by law to disclose information you have provided:

In connection with legal proceedings
– When we are under a legal obligation to do so, for example, to comply with a binding order of a court, or where disclosure is necessary to exercise, establish or defend the legal rights of Videofood on Virtual Innovation Group Limited.

To comply with legal process – To satisfy in good faith any applicable law, legal process, or proper governmental request, such as to respond to a subpoena (whether civil or criminal) or similar process.

To investigate wrongdoing and protect ourselves or third parties – To enforce our Terms of Service or other policies or investigate any potential violation of these terms and policies, any potential violation of the law, or to protect ourselves, our customers, or any third party from any potential harm (whether tangible or intangible).

4. How we protect your personal information

We are committed to providing you with a secure environment during storage and transmission of your personally identifiable information. We use security measures that are appropriate having regard to the sensitivity of the information. However, due to the nature of the internet, security providers cannot guarantee against unauthorised access by third parties.

5. Checking your details

Should you wish to check what personally identifiable information we hold about you, amend your information, request that your information is removed or have any queries regarding the above statement, please contact us.

6. Amendments to this policy

Please note that Videofood may change this Privacy Policy at any time and will post an updated version on the Site highlighting the fact that it has changed and the date of the change. Please revisit this Policy from time to time to ensure that you are comfortable with how Videofood is handling your Personal Information.

7. Opt-out

You may opt out of receiving communications from Videofood. Please contact us and provide your full name along with your request for opting out.

8. Cross-border transfer of personal information

Your personal information may be transferred to other countries for processing, support, storage and other necessary activities. By using the Site you consent to the transfer of information to countries outside of your country of residence, which may have different personal data protection rules than in your country.

If we transfer your information outside of New Zealand in this way, we will take steps to ensure that your privacy continues to be protected in a manner which is consistent with New Zealand privacy law.

If you are located outside of New Zealand, any Personal Information provided to us will be governed by applicable New Zealand or such other laws and regulations.

This policy was last updated on 8 November 2018.